Need Help & Support?
13 July 2020
Customers downloading Routes via the Google Chrome browser may encounter problems caused by an incompatibility between DropBox (which host my route packages) and the Google Chrome browser. Dropbox are aware of the issue and are working on the problem.
Please use an alternate browser for your Route downloads. Apologies for this inconvenience.
For Download purchases, you will need to download a Zip file. The file is large so you will need a reliable connection.
[For the FR & WHR Route the Zip file size is approx. 950MB]
[For the Talyllyn Route, the Zip file size is approx 450MB]
The Zip file needs to be unzipped to a suitable location and will contain a Readme file and an install executable. Double clicking on the executable file will then trigger a self installation. Your order confirmation email will contain an unlock code that you will need to enter as part of the install.
Zip File Issues
If the Zip file fails to extract and you get Windows Zip File extraction errors, please check :-
(1) the downloaded Zip file size is as stated above for the relevant route. If not, try the download again.
(2) that your Windows system is not blocking the file. Right-click on the Zip file and view the Properties option.
There is a check-box near the bottom right which warns about blocking and allows you to Unblock the file.
For DVD / CD purchases, you will need to insert the DVD / CD and it should perform an auto-start & install.
If this should fail, then using Windows explorer and locating the self-installer executable on the CD drive, you can then double click on the executable file which will then trigger a self installation. Your order confirmation email will contain an unlock code that you will need to enter as part of the install.
If you have any queries, feedback or comments then please fill in a Support Request form. Thanks.
Feedback, Comments & Queries
Complete the Request Form (opposite) and I will get back to you as soon as I can.